- Location : Surat & Vadodara
- Experience : 1-3 Year
- Salary : As Applicable
A. Responsibilities:
1. Responsible for understanding the entrepreneur’s needs and providing platform resources and services to address those needs.
2. Handling calls as per the defined quality factors, and keep call records updated with accurate data in accordance with the processes.
3. Ensuring the streamlined delivery of services through the platform’s service partners.
4. Contributing ideas and suggestions to new channels and suggest methods to improve entrepreneur support, engagement & business success.
5. Providing on field support for various Company workshops, sessions and seminars.
B. Qualifications, Skills and Experience:
1. Educational Qualification: Graduation, preferably in entrepreneurship or other socia sectors.
2. Experience: Up to 2 years of experience in related field, preferably in entrepreneurship development sector.
3. Key Skills:
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Customer Service Orientation: Ability to listen with active problem-solving skills, quick query response and resolution.
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Excellent Communication skills: Fluent English and Marathi communication. Good oral and written communication skills.
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Stakeholder Management and Coordination: Good interpersonal skills with ability to communicate with diverse internal and external stakeholders.
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Technical Skills: Good ability to work with MS Office – Word, Excel, PowerPoint,
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G-Suite and CRM applications.
